FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
My guess is that austin_modern is still a "good" customer judging from the past and future stays. They probably heard plenty from people who are no longer going to stay with the program and might be looking for the reasons why people ARE staying.