FlyerTalk Forums - View Single Post - Hard product vs. soft product

Apr 24, 2017, 6:22 am

#38

mumum17

Join Date: Oct 2013

Location: USA

Programs: Amex Plat, AA Exec, CITI Prestige, Hilton Gold, Marriot Gold and all ever changing

Posts: 218

Quote:

Originally Posted by Pierre&Cédric

If the hard product is not there I will not stay and never experience the soft product.
If the hard product is great I will try but if the soft is disappointing I'll never be back.

Quote:

Originally Posted by Nizar

+1. Could not have said it better myself.

+1^

Reply