I flew BKK-IST in March and promo miles not posted. This is what TK replied to my request though I received the promo:
Dear XXX,
The related campaign mentioned in your message is a customized campaign. Therefore, we are sorry for that we are unable to meet your demand positively.
Thank you for your understanding.
Related transactions with your Miles & Smiles and more information you may call Call Center 7/24 or You can share your comments, feedback and suggestions via our
https://www4.thy.com/customercontact/index.tkf?lang=en by clicking.