FlyerTalk Forums - View Single Post - Poor staff at CDG Customer Service desk

Apr 21, 2017, 12:45 pm

#7

JAXBA

Join Date: Mar 2009

Location: JAX

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Quote:

Originally Posted by DYKWIA

Is this a fair summary?

1. 21.00 flight was cancelled a few months ago, and all the party were moved from 21.00 to 18:00 flight.

2. On arrival at CDG early in the morning, some members of the party decided to they wanted to travel on the 10:30 flight as there were seats available. They assumed they could do this as their original 21:00 flight had been cancelled.

3. Check in staff at CDG refused to do this without paying a change fee.

That seems to be about it. I also remember this thread from December, where the OP asked if BA would rebook on a later AF flight (or cover cost of overnight for BA the next day): http://www.flyertalk.com/forum/briti...er-flight.html

Four months later part of the group turn up early and want an earlier flight due to the cancellation they knew about in December…

I wonder if the 1810 flight was accepted way back when, but the pax were trying to get a second go at things?

Quote:

The only way to get any any changes done would have been to phone BA. That would have been the responsibility of the people wanting to change. You can't just rock up at a check in desk and start demanding that the staff start phoning around.

Airport ticketing staff should have access to the same policies as Customer Contact, and abilities to rebook.

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