Originally Posted by StudentExplorer
But what exactly would be resolving the situation to your satisfaction? Bring you a free desert? Bottle of wine? Comp you the meal? Comp the entire restaurant? Throw the offending family out?
Management already seems to be in a difficult situation to begin with.
Effective and competent management would be able to handle that situation. Just from this example given, a free dessert or a bottle of wine isn't going to improve the ambiance. A good manager/owner also shouldn't have to give away the store in order to improve a situation. The problem is the high-screatching noise; to handle the situation is to stop this intrusive noise. A good manager isn't afraid to stop a problem customer from ruining the enjoyment of MANY customers.