Originally Posted by
CappuccinoAddict
Hmm, when I flew FRA-ORD in F last year I didn't think the arrival service was much of a help. There was a PA on the jetbridge who upon deplaning said "I'll meet you at baggage claim," but after I collected my bag she was nowhere to be seen. I had a connecting flight to catch and didn't feel like standing around so just headed to immigration myself. Was there more that I missed?
the PA is actually on departure. On arrival, they deliver HON luggage fast - that's about it (but that's the CBPs fault, as they don't allow VIP immigration)