Hotel theft
Hello
Brand new to this forum. Wish I had checked it out before my vacation. My wife and I checked in to 5 star hotel. We're told our room would not be ready for an hour. The front desk assured us that our bags would be locked up in the bellman's area and we were given tags for our luggage. We went to lunch and returned an hour later. To make a long story short my 2 bags were not just missing but stolen. The police arrived and viewed video surveillance tape and saw that our luggage was not locked but put in an employees hallway of the front lobby. The double doors to this hallway were unsecured. Gross negligence if you ask me and the police. Hotel ignored my wife and I until we checked out the next morning to fly home due to needing meds and to change locks. Approx 12k worth of clothing, camera equipment, electronics and one piece of jewelry. Hotels insurance company is offering one thousand dollars. Any suggestions?