FlyerTalk Forums - View Single Post - Delta Raises Maximum VDB Compensation to $9,950 in Vouchers
Old Apr 14, 2017, 4:23 pm
  #87  
C W
 
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A good Daily Telegraph article on Delta's limit increase

Some interesting excepts:

In an internal memo obtained Friday by The Associated Press, Delta Air Lines said gate agents can offer up to $2,000, up from a previous maximum of $800, and supervisors can offer up to $9,950 (£7,943), up from $1,350.

United is reviewing its own policies, including incentives for customers, and will announce any actions by April 30, a spokeswoman said. The airline would not disclose its current compensation limit.
Pretty neatly sums up the differences in corporate cultural...

Last year Delta got more passengers to give up their seats than any other U.S. airline, partly by paying more than most of the others.
Delta no doubt hopes that gate agents and their supervisors won't need to make maximum offers, and the financial cost to the airline is likely to be limited. If Delta paid $9,950 to every person it bumped involuntarily last year, that would total $12 million. Delta earned nearly $4.4 billion.
An Associated Press analysis of government data shows that in 2015 and 2016, Delta paid an average of $1,118 in compensation for every passenger that it denied a seat. Southwest Airlines paid $758, United $565, and American Airlines $554.
Pretty amazing that Delta already pays over double of what AA does per pax and nearly double UA. Phenomenal customer dedication.

Last edited by C W; Apr 14, 2017 at 4:29 pm
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