Originally Posted by robertbrowncbeath

can I just check something re 24 hours rule. I have a stay tomorrow and i submitted a claim today. I submitted my claim at 1330am.Normal check in is not until 15:00 on day of arrival tomorrow so doesn't my claim qualify. I make that 25 hours and 30 minutes.

"or are for reservations made within 24 hours of the hotel's standard check-in time on your day of arrival" v what agent said; "As per the terms of the programme you must submit your claim at least one full day prior to the day of arrival"

my claim was denied!