FlyerTalk Forums - View Single Post - Rate rules say rollaway permitted, property says it is not
Old Apr 12, 2017 | 4:15 pm
  #2  
CJKatl
 
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Originally Posted by LPCJr
Where do they think the fifth person is sleeping?
Bathtub!

Originally Posted by LPCJr
...but am interested in any other suggestions others may have.
Nicely point out that you understand they cannot put a rollaway in the room, but you depended on the written confirmation, which indicates one could be in the room. Suggest they give you a connecting room on them, so that you have the sleeping space for your family. That request is not unreasonable. If you don't get an immediate yes, call Marriott corporate in the morning and get them involved.
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