I booked a room at the Wardman Park Marriott with 2 double beds guaranteed. The rate rules say "rollaway permitted - 1". I am checking in on Friday and contacted the property via chat to request that they confirm a rollaway for the room.

The associate responds indicating that rollaways are only permitted in rooms with 1 King. I have gone over the rate rules multiple times and they DO NOT indicate an exclusion for rooms with 2 doubles. The rate rules say 1 King or 2 Doubles, my room is confirmed as 2 doubles with 5 guests.

The associate confirmed that 5 guests are permitted but a rollaway is not. Where do they think the fifth person is sleeping? I CAN put one of my kids in a sleeping bag, but that wasn't the plan. If the room does not permit a rollaway, the rate rules should clearly disclose this.

From a practical standpoint, do I have any real recourse here? If they can't put the bed in the room (I assume it's a fire code issue) I am not going to win that argument. I will certainly speak with the front desk manager during my stay to express my displeasure at how this was handled, but am interested in any other suggestions others may have.