Came in a few days ago to SFO with my son using Global Entry. After clearing the kiosks, we still had to see an officer, who held each of our passports up in the air to compare the photo to our faces.

Putting aside the fact that I shouldn't have to deal with some guy if I have Global Entry (we were also asked by customs if we had any food), this seems kind of ridiculous. I would think that the biometric fingerprint check would be far more accurate than this guys eyeballing the photos.

Power trip on his part? Or is there some other reason to do this?

(Of course, whenever I come back from Europe I always notice how all EU citizens get to use automated gates without prior registration and without having to then speak with an immigration or customs officer.)