Originally Posted by holtju2
I had a slightly similar incident with Enterprise two years ago. We rented a car to drive from New Orleans to South Florida (I know that we are all suppose to fly
). After showing them the Orbitz reservation that didn't indicate at all that the mileage would have been limited the lady at the counter gave us the unlimited mileage option.
If they are not willing to waive it I would write a complaint to Attorney General of your state. You will probably get an apology and credit fast.
The Thrifty at LAX one time refused a 15% off coupon that had been confirmed twice by the toll-free number. I had the res agents' names and everything. They just flat out refused to honor it. They did give me an upgrade, though. I was furious, but I calmed down before I was able to write a letter.