Originally Posted by
demkr
I support United on this and it's not even a close call. [Conforming moderator edit to quoted text], why is no one talking about the passenger's refusal to get off the plane and obey the orders of the crew? Is it your position that a passenger can act beligirent, scream like an animal, and not be removed from the plane?
Yes, offering higher compensation should've probably been done. But most passengers would cooperate when security/police is called - the man obviously behaved beligirently and was being defiant.
I wish people would take time to think of the context instead of siding with a social media outrage mob every time
Are you kidding me with this? [
Moderator edit to off topic response] He has every right to speak up and demand a more acceptable solution than what UA was offering. We are not living in a communist society where we are not afforded the right to speak and for peaceful protest. This man's rights were violated. I'm sure that's not an issue for you, until someone is violating your rights.
Security / law enforcement had no justification to use excessive force to remove a passenger because he was screaming. Maybe if they understood how to properly deescalate someone who is agitated this would have never happened.
You can blame the pax all you want but the root cause of this issue was UA deciding to kick paying passengers off to deadhead their crew. If getting their crew to SDF was so important they should have put their rear ends in an uber and had them driven to SDF. Since they were not on duty there would have been no harm, no foul. But, I guess the people at UA are not smart enough to find creative solutions that would keep everyone happy.