Originally Posted by
3Cforme
Let me remind you of this fun episode:
Northwest To Pay 7,000 Passengers In '99 Snow Mess
January 10, 2001|By Alex Rodriguez, Tribune Staff Writer.
Northwest Airlines agreed Tuesday to pay $7.1 million to thousands of passengers stranded on a Detroit tarmac for up to 10 hours during a 1999 snowstorm that made the airline a symbol of commercial aviation's customer service woes.
Though a blizzard dumped 12 inches of snow on Detroit Metropolitan Airport on New Year's weekend that year, Northwest officials decided to continue running flights in and out of the airport while other major airlines shut down.
http://articles.chicagotribune.com/2...olitan-airport
Delta has a smaller proportion of flights departing ATL daily than NW did at either MSP or DTW circa 2008.
The best part:
"Later that evening, the captain of a 757 waiting for a gate sent an electronic message to Northwest officials: "Would U pass on that the next problem they will have to deal with is blown slides. This is not a joke." The captain was threatening to taxi to a cargo carrier's ramp and deploy the plane's emergency slides to let passengers off."