FlyerTalk Forums - View Single Post - American Express personal Platinum (USA) metal card
Old Apr 4, 2017 | 2:11 am
  #177  
C W
 
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Originally Posted by Explorer789
So what's the deal with some of the metal cards are EMV capable and some aren't? I ordered on 3/30 like most people did and got the non-EMV version, while I am seeing some DPs on that others did get the EMV.

Was it completely randomized distribution? Should I contact Amex and ask for another one?
Seems that if you already had an EMV card you will receive a metal card with EMV. Otherwise you must specifically request it. If you just requested a replacement card you may get some pushback about requesting another card so soon and be told that there's a 10-day minimum for security reasons. Ask for Fraud Prevention to override that.
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