Originally Posted by
rylan
Nothing has changed that I'm aware of... if a skymiles member dies and DL find out then the miles are gone. You can't leave them to someone through a will etc.
While I'm sure some here would call this 'unethical', your best bet in this unfortunate situation is to use the miles for award tickets and not alert Delta to their death.
'Unethical' defines the way Delta promised
in writing that our original SkyMiles would
never expire, and then reneged on that written promise later by saying "we can always change our T&Cs", even if they contained an absolute, indisputable promise inside them.
Delta outright lied to us (or were willing to break a clear promise). They did nothing--absolutely nothing--to restore the bad faith.
Screw 'ethics' when it comes to dealing with them.
Code:
"Delta Air Lines Member Update"
"Breaking News for Delta Frequent Flyers"
Announcing SKYMILES
our new program for you
Effective May 1, 1995
SKYMILES. More flexibility. More Options.
Delta Air Lines is committed to providing a valuable frequent flyer program for you--one that also makes good business sense for Delta. To achieve this goal, we asked a number of our best customers to participate in redesining our program. And together we developed a program that works for all of us. Effective May 1, 1995, we are proud to introduce your new frequent flyer program, SKYMILES.
---
Then, in a text box containing five key points, the second of which is...
Miles earned prior to May 1, 1995 never expire!
As long as Delta has a frequent flyer program, miles earned prior to May 1, 1995 will never expire. Miles earned on or after May 1, 1995 don't expire either, as long as you take a qualifying flight at least once every 36 months. We want you to keep the miles you've earned. It's that simple.
On the last page...
Questions and Answers about SKYMILES
third question...
Q: What is going to happen to the miles I earn prior to May 1, 1995?
A: Nothing. Miles you have earned prior to May 1, 1995 are yours to keep and redeem according to the rules and conditions of the current program. These miles will NEVER expire for as long as Delta has a frequent flyer program. Remember, you have the option of using those miles to redeem an award under the new SKYMILES program, simply by taking a qualifying flight.
On the back of the flyer...
copyright 1994 Delta Air Lines, Inc. Printed in the U.S.A. 4/94