Regarding bed guarantee... I don't recall if they took it away as part of the switch from GP to WoH, but Hyatt had a selected bed guarantee. Long time members will recall that it was backed by a 5000 point penalty that was removed few years ago:
http://www.flyertalk.com/forum/hyatt...rt-update.html
Originally Posted by
J. Zidell, VP Hyatt Gold Passport
One thing that will be changing effective January 1, 2015 is the existing bed type guarantee policy. Today, this is applicable to elite members only, and members are awarded 5,000 bonus points if the reserved bed type is not available upon check-in. Less than 0.1% of elite members did not receive their confirmed bed type – so in the future we’re guaranteeing that upon check-in all guests will receive the bed type confirmed, and there will no longer be any bonus points associated with non-compliance. Rest assured, the hotels are committed to getting this right!
As always, I appreciate your feedback, and I encourage you to continue to let us know how we can support you better in the coming year. You can always reach out to me via this forum or directly at
[email protected].
The story in this thread, of course, is a lot worse than a mere switch from King to Queen beds.