Suppose you're staying at a fairly expensive Hyatt property, and because the hotel was fully booked for the night, rather than a standard king bed room that you reserved, you were given a parlor room with a rollaway cot. What is the appropriate way to handle the situation, and is this within the property's rights under the terms of the reservation? Suppose you also ask whether you can at that point switch to a different hotel because you didn't receive the bed type you'd reserved (these rollaways are not particularly big or comfortable!) but because it's late and neither Hyatt's main customer service center or the hotel manager is available, the attendant at the front desk can't guarantee that you wouldn't be charged for the hotel night anyway. How would you approach this? What are the rights of the hotel customer in this situation?

Really appreciate the input!