Originally Posted by
ehuang03
Just got off the phone also with a rep and she told me we could request the metal card starting at 9 am EST. I'm chatting with a customer rep online now and asked if I could request the metal card now. After a few security questions, he processed it fine.
Also, make sure to tell them to next day air it if you want the card ASAP. The rep sent mines via USPS and when I asked about it, he says he can't change it since he already submitted it. He didn't even ask me what shipping method I want. I've always been asked if I wanted it via UPSP or UPS.
Just wanted to update this. For anyone who did it yesterday like myself. I just called the rep to see if they could expedite it and she told me, the one I'll be getting is a plastic one. She mentioned to me that the system wouldn't let them do metal replacements until today, so the online chat reps who did it yesterday are sending out plastic cards. So The service rep over the phone went ahead and processed a metal card for me and I'll be getting that tomorrow. Luckily I called this morning.