Originally Posted by
turtlemichael
What a load of cynics we all are! Anyone would think that we had had experience of businesses who tell us they are going to "enhance" the customer experience.
Isn't it just possible that Hilton sees genuinely improving the customer journey is in the long term interests of the customer as well as the business?
I agree but thats what the preBlackstone Hilton would have done, now the hotel chains are like the airlines, the only improving they want is to pad their bonus every year by increasing their bottom lines as they decrease the benefits to us