Hahahahahahahaha!
Oops!
That was supposed to say PM HOTLINE, but the wifi cut off at 10,000 feet and I couldn't fix it!
Benito, I saw that you were offered a $200 voucher after a phone call. I thought I read that you turned it down. My misread!
JDTravel: I wasn't comparing my story of the family of 3 with this story. I was just pointing out that there are, indeed, some situations that don't warrant any comp.