Originally Posted by
jdrtravel
In my opinion the OP should have gotten more and was taken advantage of by a GA who missed an opportunity to deliver excellent customer service. The GA could have given a voucher, or confirmed an upgrade to F on one of the segments, or some miles. To have done so without being asked would have been in line with DL's overall fantastic customer service reputation. That reputation can easily be tarred by little things like this, and is worth much more than the few hundred dollars of e-credit or the free upgrade to F.
Completely agree. I disagreed with OP's approach because you can so easily win the negotiation when they are in a rush and really need a volunteer, with little backup options - it doesn't cost any of those agents or the Red Coat
personally (aka money out of their pocket) to issue a voucher, etc. Hence why it would be so easy to accomplish, and as jdrtravel says, the Red Coat SHOULD HAVE done.
The OP was inconvenienced - worse seats, getting in around the same time, same number of connections, etc. There should have been something in exchange for this inconvenience. It wouldn't have cost the Red Coat ANYTHING to issue a voucher, would have made the OP happy, and would have likely caused the OP to spend more than the voucher amount with DL. Everyone wins.
Originally Posted by
davetravels
She had been paging a family of 3 going MSP/SEA/GEG (I think it was), because she wanted to offer them a nonstop instead of the SEA connection, and get in 3 hours earlier.
Paging, paging.... No answer. Suddenly, they appeared! DRAT!
Anyway, they were occasional travelers, I'd guess, and they were just THRILLED to not hafto connect, plus get in earlier! Nothing was ever discussed with them about comp. I stood there the whole time!
I would say that there is significant value for these occasional travelers in this reroute. They skip a connection and save hours of time. They also don't have to deal with an extra segment, which as an occasional traveler, they probably don't care very much for.
While I think the GA could have issued these three people a small voucher for the trouble (think of what DL fanboys they would be if they got the nonstop AND $200 voucher each - which is nothing to DL - and they would likely spend more on DL that $200 on a single flight out of GEG) I don't think these people were as "taken" as the OP. OP didn't have segments or overall trip time reduced, and had uncertainty on seats, carriers, upgrades, etc. increased.