Originally Posted by
Brussels traveller
Now, we all know the rules about allowing only one guest but to insist that she could not enter the lounge unless she paid $50 for our half-asleep 3-year old girl seems to verge on the ridiculous (or desperate).
We all know the rules, but to follow them is ridiculous?
I think there is no complaint to be made,
however I do also think there was a minor CS failing in not having the leeway here given a few months ago the child would've been allowed in free. I think an unofficial 1-year grace (i.e. under 2 is free but unofficially if asked they allow under 3) would be an appropriate policy.