I made an online booking for a hotel in Amsterdam on 23 March, having been unable even to access the website the evening before. I was logged in when I made the booking and selected a discounted member rate. As I went through the booking stages, all my information was pre-populated. However, when it processed the booking transaction, it lost my membership details. I only found this out when I realised the booking was not showing on my Le Club account, and not looking more closely, I see it did not apply the discount and I have been charged the full rate!

I have complained ...