Originally Posted by
FlyinHawaiian
Despite my advance confirmation with the Assistant Manager, the resort fee showed up on my folio at the Grand Hyatt Kauai and I got pushback from the front desk agent when I asked her to waive it. I am sure this will be resolved in my favor, bit it is still annoying.
Same thing happened to me at the HR Huntington Beach. Front desk is insisting P&C is not an eligible rate and transferred me to "Hyatt accounting," which yields a 10+ minute wait.