Originally Posted by
goldencondor
Been a while since I have considered booking partner airlines with Etihad points. Has their call centre improved on this score, or is booking flights within Europe on Brussels Airlines still next to impossible?
If so, I will cash what little points I have left out to PointsPay and have done with it.
Booking intra-europe SN flights is actually pretty painless. Availability is pretty good. I've done three bookings in the last few months, and I think I only had to make a total of 4 calls. Which means that the agents are generally pretty well trained, although there are a few clueless ones.