Originally Posted by
Finkface
I have a transcript of my chat (I chatted first and then called in) where she said the hotel was not offering P&M at that point. I said I had a points booking and just wanted to change it to P&M (which I had had previously) and she said I had to wait until after the changes took effect to book P&M.
The P&M was always in a minority of hotels anyway. It'll be no different than if you saw a rate that went up, and you wanted to get the old rate. Just because something is offered today doesn't mean it'll be offered tomorrow.
I'd be way more upset if I opted to pay cash for the room, then wanted to switch it to P&M.