Originally Posted by eponymous_coward

If you're representing your company in social media, you don't get to go "well, I think my bosses are idiots and I am totally taking your side" unless you want to experience unemployment. You're going to get corporate boilerplate as commentary.

I'm at a complete loss as to what the point is at getting Hilton's social media representative to comment on your dissatisfaction is supposed to achieve. Perhaps venting your displeasure will make the point and get a change, though that's a function of what YOU have to say, not HER.

What large corporations understand is losing business. And, not to put too fine a point on it, but anyone who's been around for more than five minutes knows that Hilton has a long, long record of not particularly caring about their redemption value proposition:

http://viewfromthewing.boardingarea....eir-customers/

Despite the routine devaluations, Hilton's doing quite nicely. If their value proposition doesn't work for you any more, walking out the door to hotels.com and cashback portals is a fine way to go. 15-20% back, easy (which is around what I shoot for from Hilton).