Originally Posted by
Finkface
I have a transcript of my chat (I chatted first and then called in) where she said the hotel was not offering P&M at that point. I said I had a points booking and just wanted to change it to P&M (which I had had previously) and she said I had to wait until after the changes took effect to book P&M.
If the date was before the date of the switchover, then I still call foul...you are given a DATE for a reason, so you can make the changes you want before that time.
Jeez, between AS and HH they seem out to get us, FF.
