Originally Posted by
Eujeanie
That is not right. You should have been able to book it at the old rates, right up until the day of the changeover. No "suspended" period.
Every one of my upcoming P&M upcoming stays (booked months ago) are so much higher now it is ridiculous. I'm willing to forego the points on the cash part and pocket the savings.
Oh, and don't forget Lauren kept telling us "these are changes we all asked for" - WHO asked for these changes, Lauren, you still haven't answered that, it certainly was not anyone here on FT. As bad as the changes are in most cases, it is even more insulting that it was couched as something wonderful for all of us. Yeah, we were all clamoring to pay more!
I have a transcript of my chat (I chatted first and then called in) where she said the hotel was not offering P&M at that point. I said I had a points booking and just wanted to change it to P&M (which I had had previously) and she said I had to wait until after the changes took effect to book P&M.