Originally Posted by
Finkface
Conrad London St. James went from 32,000 + £116 to 32,000 + £307.68!
Not happy. I had it booked fully on points and wanted to change it to P&M. I tried to change it the day the change was announced (back in Jan) but before it was implemented but they had removed all P&M options. I called in and was told they had suspended P&M bookings until the new rates were in place so they would not allow me to book the 32k + £116 even though I was fully 1 month+ before the changes, and still 9 months prior to my stay. Poor service all around.
That is not right. You should have been able to book it at the old rates, right up until the day of the changeover. No "suspended" period.
Every one of my upcoming P&M upcoming stays (booked months ago) are so much higher now it is ridiculous. I'm willing to forego the points on the cash part and pocket the savings.
Oh, and don't forget Lauren kept telling us "these are changes we all asked for" - WHO asked for these changes, Lauren, you still haven't answered that, it certainly was not anyone here on FT. As bad as the changes are in most cases, it is even more insulting that it was couched as something wonderful for all of us. Yeah, we were all clamoring to pay more!