Originally Posted by
caliform
Interesting anecdote:
I have travel planned in July from JFK-NAP; the inbound served by Air France, flying JFK-CDG, CDG-NAP, but the return was supposed to be Alitalia to CDG, CDG to AMS, and AMS to JFK.
(Why? Well, it was the cheaper and better schedule in J, and I want my huisje and grab a kroket in Amsterdam...)
A few days ago I logged into KLM.com to check something and the entire Alitalia part of the booking had been cancelled. Just, gone. The rebooking was comically bad; it would involve an entire night layover in Milan and there was a smattering of AF flights to get to where I was going.
Rebooked it via the Platinum Service Line to the same deal as the inbound; AF to CDG from NAP. I wonder if the cancellations have something to do with this, as it did have AZ on one ticket with AFKL.
It almost certainly has. Your NAP-CDG was booked as a codeshare (AZ-coded but AF-operated). All codeshares have been removed on AF and AZ flights between Italy and France. As a result, there is no longer an "AZ" flight between NAP and CDG and therefore that segment looks cancelled (and ditto for CDG-AMS if also booked under AZ code). You could probably have kept the same itinerary if you wanted to but rebooked it under AF and KL codes rather than AZ ones but the computer does not do that automatically. Typically, it tends to look for other AZ flights to replace the cancelled AZ flights and therefore changes the routing to achieve that, often with weird effects on timings. You need human intervention to clean up and sort it out.
I have a similar issue regarding an itinerary that includes FLR-CDG-LAX under AZ code (but both segments are AF-operated). The FLR-CDG no longer exists under AZ code. The computer has rebooked the FLR-CDG segment as FLR-FCO-CDG (so as to remain on AZ) but the way it has done it results in flights being out of sequence with the FCO-CDG departing after the CDG-LAX. I will need to contact them to rebook but I think that I will give it a few days to let the dust settle.