Originally Posted by
Wpgjetse
??? It is a very simple request. For the last 20 years, I have been doing this 3 to 5 x per years. I have never had 1 agent from a Star airline not know how to check if my FF number is on their file. If there is any confusion, it must be how you are asking the question.
Certainly possible.
However, I still reject the use of anecdotal evidence as the basis for a statement that is presented as definitively factual, like "These type of calls are never confusing to the agent."