Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Make sure you're calling 800-882-8880 rather than reservations or elite desk.
At the recording, say "Speak to an AAdvantage Customer Service Representative" (if you listen to the whole thing, it asks you whether you want "a, b, c, d, or e . . . you can also say x, or Speak to an AAdvantage Customer Service Representative").
I just called on my wife's behalf and got 2. Was hoping for 4 because she had 11893 out of 12500. Might call back tomorrow to see about getting the other 2 but will wait until someone else reports positively that they were able to get 4.