Originally Posted by knowtown

Hello. Long time lurker on flyer talk but this is my first post ever. I am a weekly business traveler and this is a first for me. I searched the forums the best I could but I don't see anything about this so I thought I would throw it out here.

I am at a hotel and went out to dinner for the evening. Upon returning I discovered that my key was not working for my room so I return to front desk to get it reset. After a lot of strange activity by the lobby staff, I am finally told that while I was out at dinner, another traveler was given access to my room by mistake. (several different versions of how/why that happened). The other traveler went to the room and upon noticing that it appeared to be already occupied, he returned to the front desk and was given a new room.

So basically I am told that a complete stranger was given access to my room while I was out. Maybe it was an honest guest who was only in my room for 2 seconds. Or maybe it was someone who looked around for as long as they liked. Nothing seems to have been taken or tampered with but how would I ever REALLY know?

I know honest mistakes happen all the time in every line of work. But I cannot help think this is a REALLY BIG DEAL. The more I think about it the more angry I get. I am curious if anyone here has ever had anything similar happen to them and if so, how they responded to this. I just cannot help but think how much worse this situation could have been and not sure how to respond appropriately.

Thank you.