long story short here....
icn to dxb
the controller doesn't work thus the seat can't be adjusted and the ice system doesn't work. The only thing that worked for a majority of the flight was the buttons on the actual seat so she could be full flat or fully upright.

They offered 15,000 miles which is useless bc I am USA based and rarely fly them. I disputed half the fare (basically a business fare) w/ amex

what is fair and what should I settle on? I want to be fair and not trying to stick it to them. Just sucks when you pay that much and basically the seat should have said out of order.