Originally Posted by
User Name
Quoting my own post to give further information. I'd be grateful for anyone's experience on this.
I wrote to the hotel as follows:
Here is their response.
Aren't these the same room type? I'm confused.
varying reservations agents, varying results. The one that responded didn't get what you were asking obviously. Ask more direct. You want to book Club duplex as Amb and what upgrade you can expect. They will likely say Balinese suite (though they seem to have vanished from inventory, maybe renovation). You can add asking what option will be offered to Amb if Balinese Suite not available for upgrade. Be explicit, their English is not bad, but they struggle at times.
Likely they will say that Club room rate will be charged and Club Duplex given. They may put yoy into an Uluwatu suite, but that's totally up to the and will you need pick and / or a favorable decision by a higher manager.