Thanks so much, I just called and spoke to a very helpful supervisor named Alex who promised to extend the offer. I actually spoke with a super the other day who told me that he couldn't personally make any adjustments on my account because it supposedly had to go through a separate department who makes these decisions. I just called again, based on your response, and the super that I spoke with this time basically reiterated the same thing, although he promised to personally monitor the case and told me that he would deposit the extra 10K Starpoints by Monday, if a decision hadn't already been reached by then... so thanks again!