This is very helpful in troubleshooting and also not being ignored, not for the lack of trying to be honest - because we did reproduce this issue (last Friday) very deep into the code and we did deploy a fix for this and confirmed that it was indeed fixed. I tested your user across multiple browsers and confirmed that each browser forced the FT Desktop (non infinite) style. Have you tried completely nuking all of your FT cookies and logging in again - maybe with or without the 'Remember Me'? I suspect that if something non-cookie related is going on it should be very limited and incredibly deep into the login session which we will keep working on - unless you're able to get the issue to go away with a cookie flush or see if it occurs in different browser? In any case, we appreciate any feedback to help resolve.