Originally Posted by
skywardhunter
1. Central refund contact: no sorry
2. Cancel within 24hrs, you booked in the US? There's generally no 24hr cancellation window but I know in the US there is
3. What currency were you originally charged in (what's in the booking confirmation). If it's in USD and you were refunded the same amount in USD then really not EK's fault.
4. On virtually every fare EK has there is no additional cost to a stopover unless the fare on the later travel date is different.
I booked on their Canadian site in Canadian Dollars and was told I was getting the same back as you can read from my original post. There is a 24hr cancellation option.
The stopover was an extra $200 because it was a sale fare.
Customer service was very nice but couldn't help me.