Originally Posted by
airedalemom
Anyone here have a magic way to get a hold of Emirates Refund centre?
I booked 2 tix and cancelled them within 24hrs- then I rebooked with a stopover, so I bought 2 more expensive tickets.
I received confirmation that the full amount CAD 3724.51 would be refunded for each ticket grand Total of $7449.02: I received 2 messages, one for each tix; “We are pleased to advise that your refund request has been processed by Emirates. The total refund amount due to you is CAD3724.51.An amount of CAD3724.51 will be refunded to your Credit Card(s)”
However they refunded me in US dollars and I received $3672.54 for each ticket
per statement from My credit card: Feb. 2, 2017 EMIRATES INTERNET BOOKING DXB AMT 2,879.08 UNITED STATES DOLLAR CAD 3,672.54
I received grand total of $7345.08
Short changed $103.94
I have sent 2 emails to central refunds and have not received any response yet. So I called the customer service who advised me to fill out a complaint on the website… Which I did.
This is a pain for $100, but still it's my $100...
1. Central refund contact: no sorry
2. Cancel within 24hrs, you booked in the US? There's generally no 24hr cancellation window but I know in the US there is
3. What currency were you originally charged in (what's in the booking confirmation). If it's in USD and you were refunded the same amount in USD then really not EK's fault.
4. On virtually every fare EK has there is no additional cost to a stopover unless the fare on the later travel date is different.