Originally Posted by
Harmoncove
Ok, I booked my wife on a economy seat from EWR to GYE (Guayaquil, Ecuador). She is going to see her sister who is dying. She leaves Feb 26th. The r/t ticket is $580. I want to insure this in case she passes before my wife arrives. What to do? ....
Assuming you don't want to just change the travel dates and want a refund -- contract UA and request the refund , see the thread wiki for the process.
CoC 7.B.2
If a Passenger is unable to commence or continue travel because of the death or serious illness of the Passenger, the Passenger’s immediate family member(s), or the Passenger’s traveling companion(s), UA may, in its sole discretion, waive or refund any applicable change fees associated with changing the ticket(s). See Rule 27 or visit UA’s website, united.com, for details regarding UA’s Refund Policy.