Originally Posted by
meister468
Often1, thank you for the input.
EC 261/2004 does apply in my specific situation, this has already been confirmed by the airline themselves in email my correspondence with them. They have just dragged this episode on for over a year now. I have given them a deadline for the end of February to resolve the claim otherwise I will start the court proceedings through UK small claims court.
Maybe I am being ambitious by expecting them to get a fine, however they need to understand that their customers will not tolerate being fobbed off.
As I have mentioned, I will not publicise their name yet as I am giving them a chance to sort this out by the end of February. Otherwise you will see their name everywhere.
Often 1, thank for the suggestions.
Often1, thank you for your suggestions.
EC 261/2004 does apply to my specific situation, this has been confirmed by the airline themselves. They have just dragged this non-payment of the claim on for over a year now. I have already given them an deadline to resolve the claim by the end of the February before I go to Small Claims Court.
Maybe I am being ambitious expecting a fine, but the airlines needs to realise that they cannot fob off their customers this way.
I don't think you're ambitious, I think you may be adding an unwarranted amount of drama to this situation (which you have not fully explained, why?)
If you feel EC261 applies (seemingly the airline agrees), and you have not received the correct amount of compensation, then simply follow through with the MCOL process. It really couldn't be any easier. Send the airline a written Letter Before Action giving them, say, two weeks to reply to you. Then start MCOL. If there is a case the airline will settle rather than incur costs defining itself.
Everything else you are doing serves no purpose other than to waste your time (and probably money) and raise your blood pressure. The CAA will not (in fact can not) enforce EC261 claims, and unless there was some major systemic failure, will not impose a fine on the airline. Again, unless there is some drama to your story, no newspaper will care either (the 'I was delayed and the airline isn't paying out' stories are tiresome.)
But maybe you could come back with the simple facts of your case so we can give you some pointers.