Originally Posted by
Crampedin13A
But there still is one huge problem for me with AF and that is the slopey J seat that they are still flying around. Until I know for sure that it's guaranteed that I would be would be getting the BEST seat ....
Thus you illustrate why BA has less to fear than many doom-mongers here claim. Even 17 years after the introduction of flat CW seats, many of their competitors cannot guarantee a flat seat on a long haul journey. BA may be lagging in product development or even declining in the views of many, but this consistency in a critical product feature is almost unmatched by another airline, and I strongly suspect Mr Cruz knows this.