Very interesting information orbitmic. It does appear that AF/KL might be on the upward curve after hitting rock bottom a few years ago customer experience wise. BA still seems hell bent on diving to the bottom and they still seem to have a ways to go. But there still is one huge problem for me with AF and that is the slopey J seat that they are still flying around. Until I know for sure that it's guaranteed that I would be would be getting the BEST seat from YYZ AF is still a no go for my TATL bookings along with LH. I do like the KL J seat from YYZ though.