Originally Posted by
NikoGoutakolis
I’m pretty sure they don’t promote it (even for Priority) because they want more people using newer faster channels to reduce queuing.
Anyway, now that I have confirmation that you are allowed to use traditional methods if I want to, I have reached a conclusion that the agent was just like having a bad day like SKYEG said.
The funny thing about this is, like it or not, kiosks are replacing customer service agents, an agent should be happy that a customer wants to check in with him or her.
Anecdotally, many agents will oblige manual check-in requests, and a twitter agent replied with a "common sense" answer, but that does not mean policy is in fact to allow it.
She was having a bad day for sure, and perhaps she was taking it out on AC by actually enforcing official policy? I mean, we've never heard of union members working to rule before... =)