Originally Posted by
NikoGoutakolis
I’m pretty sure they don’t promote it (even for Priority) because they want more people using newer faster channels to reduce queuing.
Anyway, now that I have confirmation that you are allowed to use traditional methods if I want to, I have reached a conclusion that the agent was just like having a bad day like SKYEG said.
The funny thing about this is, like it or not, kiosks are replacing customer service agents, an agent should be happy that a customer wants to check in with him or her.
Agreed, it's like the cashier at the super market that is upset I want to use their line instead of the self check-out machines. If we all used them she would be out of a job!