Originally Posted by
pitz
Officially AC employees are always supposed to be courteous and graceful to their customers, co-workers, etc. Even if they don't go to the right counter, board in the right zone, etc.
Unofficially....
Truth be told, many front-line AC employees are severely over-worked, stressed out, and suffer from poor mental health as a result. So they over-react.
You could write the company. They'll probably send you a discount code in response. But that aside, I'm not sure what other remedy you have other than to vote with your wallet (is the competition really better though??), or put up with it.
Thanks for the reply
I don’t need to write to the company, I full understand that employees are stressed and are human at times, that happens to me in my line of work as well, and I wouldn’t want to get her in any trouble.
I just didn’t know if that was an Air Canada policy, or un-official custom that AC Flyers did or not. I was just so shocked because I had never been told by a check in rep that she didn’t want to and couldn’t check me in on any airline, and the “policy” she was quoting seemed arbitrary.
For future reference, though, is “Check-In Assistance” the main/ full service check in line, or is it called something else?