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Thread: Reserving a Japanese meal for business class - necessary?
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Old Feb 1, 2017 | 2:08 am
  #10  
Chromie25
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Join Date: Dec 2016
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Originally Posted by babern38
so, this has become a big issue. First I called JAL about meal reservation because the system wasn't accepting my number and they told me I had to go through american airlines. AA couldn't do anything other than offer a vegetarian meal which is the opposite of what I want. AA rep called JAL while I was on the phone who helped get me to the correct JAL website.

I was finally able to access my reservation on JAL site and see the meal selection option but it wouldn't accept the meal request and said an error had occurred. I called JAL again and they said I should be able to reserve the meal and they are having IT department look into it.

I've yet to hear back from them and I retried yesterday and system still didn't work


This may sound like a dumb suggestion but if you get an error, maybe you can try logging in using a different browser.


I encountered the same issue when ordering meals on EVA Air's website; it didn't seem to work well with older versions of IE but worked fine in Firefox.
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